Frequently Asked Questions
Popular Questions
We’re unable to 100% guarantee that your order will be delivered on a specific date—occasionally a weather or operational delay could impact your delivery by a day or so. But we will generally deliver within the expected range of time, please understand.
If you are not satisfied with our products, you can contact us with support@catromance.com. Also, we will work hard to provide products that will satisfy you.
We’re happy to help check on your refund.If you have any question, you can contact us with support@catromance.com.
If you buy the product that is not the right size, you can apply for an exchange as long as the product is not damaged.If the product is damaged during shipping, you can contact us at support@catromance.com and ask for a refund.
Refunds will be credited back to your account within two weeks.
For more information on our return policy, see Terms.
CatRomance’s Products
CatRomance provides your pets with healthy, safe, high-quality pet supplies, focusing on love and companionship to give you peace of mind and make your pet happy.Cat Window Perch
The Cat Window Perch uses the metal bracket, and its load-bearing capacity can reach 40 lbs (18 kg). The newly upgraded suction cup can be more strongly adsorbed on the wall or window glass.
The Installation is very convenient, no need to punch.You can install it on any glass window or tiled wall in your home, and the kittens can rest freely and comfortably.
It can be used on absolutely smooth walls, such as glass walls.As long as the surface is smooth and seamless, the suction cups can work on it.
Cat Tree
The cat tower equipped with detailed graphic instructions for hassle-free installation. Here is a video for your reference:(附上安装视频网址)
The New Cat Tree will have a small smell during Long-term transportation, but after sitting outside overnight the smell will completely disappear. Your cats will love it.
Multiple kittens or small cats can enjoy this.
Cat Harness
The cat harness is adjustable, and it equipped with adjustable straps and magic tape.
Yes, It can be washed by hand or machine.
In the middle of the pet’s chest, use a rope around the belly for a larger value, and then measure the length of the rope.
The following is the adjustable range of our harness:
S – Chest size: 9″ – 12″ Weight: 3.5 – 5.5 lbs
M – Chest size: 11.3″ – 13.5″ Weight: 5.5 – 7.5 lbs
L – Chest size: 12″ – 14.5″ Weight: 7.5 – 8.5 lbs
Cat Scratcher
CatRomance’s cat scratching pad is made of high quality sisal, which is more durable than ordinary cardboard and does not produce paper scraps.
It is a 3-1 cat scratcher for indoor cats which is suitable for scratch, stretch, and rest.We suggest you could have the carpet side rest as comfy curved bed and have the sisal side to scratch as vertical and horizontal cat scratch pad.
Of course it is reversible, one side is carpet pad and another one is sisal pad.We suggest you could have your cat rest and sleep in the carpet cat scratchers, and have your cat scratch and stretch in the sisal board side which could aslo be in vertical as cat ramp.
Cat Bed
There is a reversible cushion, the fleece side is for winter and the smooth side is for summertime.
The JOYO Pet Bed is cushioned on the inside with a High-density fluffy polyester fiber filling that provides maximum comfort and Breathable for an afternoon nap, bedtime, or just lounging.
You can dry the pet bed in your dryer and also can let it air dry. Make sure to hang the pet bed in a well-ventilated area to dry，which prevents mildew and mold from growing. Dry completely. Before using it, you can tap the bed and the cushion lightly with a clothes hanger or other tools, until the filling inside is fluffy and evenly distributed.
Cat Bowl
The Cat Food Bowls are made of premium quality sturdy ceramic, which is durable, microwave and dishwasher safe, and harmless to pets.
The metal stand is painted black and won’t rust. This cat bowls set can use for indoor and outdoor use.
The cat bowls are designed with a 10° tilt. The elevation of 10° is the most suitable feeding position for your furry friend’s eating and digestion.
